Detailed Breakdown

1. What is Included in the Service Call?
   • The $125 service fee covers dispatching a trained technician to your location.
   • Our technician will diagnose the issue with your appliance and provide a clear estimate for repairs.
   • If a part is required that we don’t have on hand, we’ll order it promptly and schedule a return visit to complete the repair at no extra charge.
2. Why is There a Service Fee?
   • This fee ensures that our technicians’ time, expertise, and travel are fairly compensated and covers the cost of operating expenses.
   • It allows us to offer reliable, professional service to customers throughout Grand Rapids and surrounding areas.
3. What Happens After Diagnosis?
   • If you proceed with the repair, the cost of the service call is a separate charge, parts and labor will be in addition to the service fee.
   • If you choose not to repair the appliance, the service fee still covers the time and effort invested in diagnosing the issue.
4. What Area Do You Service?
   • We service Grand Rapids and surrounding area. Ask your scheduling technician if we service your exact location.
   • If you are outside of our service area we may be willing to travel the extra distance for an additional $1 per mile. This is at our discretion, but you are welcome to ask.

Common Misconceptions

1. “The Service Fee Covers Repairs”
   • The service fee is separate from the cost of parts and labor for repairs. While it covers the diagnosis, the repair itself is billed separately.
2. “I’ll Be Charged Twice If I Need a Second Visit”
   • Not true. If a second visit is required due to parts availability, you won’t be charged another service fee for the return trip.
3. “Service Fees Are Arbitrary”
   • Our service fee is carefully calculated to ensure that we can continue to provide high-quality service while remaining competitive in the market.
4. “Same-Day Service Is Guaranteed”
   • While we strive to offer same-day service whenever possible, it depends on factors like technician availability, location, and the complexity of the issue. Call early to increase the chances of same-day service.

Scope of the Warranty

1. Parts Replaced:
   • This warranty applies solely to the specific part(s) we replaced during your repair service.
   • If the replacement part fails due to defects in materials or workmanship within one year of the repair date, we will replace the part free of charge.
2. Labor for Warranty Repairs:
   • If a warrantied part fails within the warranty period, labor costs to replace the defective part are also covered at no additional charge.

Warranty Limitations

1. Non-Covered Issues:
   • The warranty does not extend to other components of the appliance or unrelated issues. For example:
     • If we replace a dryer belt and the dryer stops heating a week later, this would constitute a separate issue requiring a new repair, service fee, parts, and labor.
   • Wear and tear, misuse, neglect, improper installation by a third party, or issues caused by external factors (e.g., power surges) are not covered under this warranty.
2. Subsequent Failures:
   • This warranty covers only the specific part(s) replaced and does not guarantee the continued functionality of the entire appliance.
   • Any additional repairs needed outside the scope of the original repair will incur a new service fee, labor costs, parts, and applicable taxes.
3. Customer Responsibility:
   • It is the customer’s responsibility to promptly report any issues with a warrantied part. Delayed reporting may void the warranty.
4. Exclusions:
   • This warranty does not apply to cosmetic issues, noises, or problems that do not directly affect the functioning of the part(s) replaced.
   • Warranty claims will not be honored if the appliance is serviced or tampered with by an unauthorized technician.

Warranty Claim Process

To initiate a warranty claim, please contact us at 616-755-8081 or email yourhome36@gmail.com with:

1. A description of the issue.
2. Proof of purchase or the date of the original repair.

Legal Disclaimer

This warranty is the exclusive remedy provided by Your Home Appliance. Under no circumstances shall we be held liable for consequential, incidental, or indirect damages arising from appliance failure, including but not limited to property damage, loss of use, or lost profits. The liability of Your Home Appliance is strictly limited to the repair or replacement of the defective part as outlined above.

By accepting service from Your Home Appliance, you acknowledge and agree to the terms and conditions of this limited warranty.